Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
What is your standard shipping policy for domestic orders?
We offer complimentary ground shipping on all domestic orders over $500. Orders are typically processed within 1-2 business days and delivered within 3-7 business days via UPS.
How do I initiate a return or exchange?
Returns are accepted within 14 days of delivery for a full refund or exchange, provided items are unworn and have original tags attached. Please visit our online Returns Portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
How can I find the right size for Ulla Johnson garments?
Our collections typically follow standard US sizing. Detailed measurements and a 'Fit Guide' are available on each product page to help you choose the perfect silhouette for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.
How should I care for my Ulla Johnson silk and knitwear items?
To preserve the artisanal quality of our fabrics, we recommend professional dry cleaning for all silk garments and hand-washing in cold water for our delicate cotton and wool knits.